Skills
Legal & Administrative Expertise:
Legal Document Drafting (Wills, LPAs, Bundles, Court Forms)
Case Management Systems (e.g., Proclaim, Excel-based trackers)
Legal Research (Family, Housing, Immigration, Employment)
Bundle Preparation & Compliance Monitoring
Document Proofreading & Quality Control
Diary & Schedule Management for Solicitors
Confidential Case File Management
Drafting Supporting Statements & Letters
Client & Communication Skills:
Professional Client Liaison (Written & Verbal)
First-Point-of-Contact Experience (Legal and Retail settings)
Conflict Resolution & Complaint Handling
Empathetic Client Support during Sensitive Cases (e.g., Domestic Abuse, Divorce, Bereavement)
Coordination with Solicitors, Barristers, Courts, and Clients
Excellent Telephone Manner & Active Listening
Organisation & Time Management:
High-Volume Call Handling under Pressure
Multitasking in Fast-Paced Environments
Task & Follow-Up Tracking
Meeting Planning & Agenda Preparation
Efficient File & Record Management (Digital and Physical)
Technical Proficiency:
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Legal Case Management Platforms
Digital Filing and Document Collaboration Tools
Personal Attributes:
High Integrity & Confidentiality
Attention to Detail
Resilience & Adaptability
Strong Work Ethic & Positive Attitude
Team Player with Initiative
Committed to Client Care & Legal Excellence
About
A proactive and organised administrative professional with a strong foundation in legal and customer service environments. I bring a practical approach to multitasking and problem-solving, with proven skills in coordinating schedules, managing documentation, and providing exceptional support. Proficient in Microsoft Office Suite, with excellent attention to detail, strong communication abilities, and the capacity to adapt to fast-paced environments. Actively pursuing an LLM in Legal Practice to enhance my professional growth.
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